1- Market Complaint Investigation:**

   - Lead theinvestigation of market complaints to determine the root cause and ensuretimely resolution.

   - Coordinate withvarious departments to gather necessary information and evidence for a thoroughinvestigation.

   - Maintain detailedrecords of all complaints and investigations, ensuring compliance withregulatory requirements.

2. **Change Control Management:**

3. **Deviation Handling:**

4. **SOP Preparation:**

5. **Protocol Preparation:**

6. **Root Cause Analysis:**

   - Lead root causeanalysis (RCA) for issues and incidents, using systematic approaches toidentify underlying causes.

   - Facilitate RCAmeetings and ensure all relevant data and information are collected and analyzed.

   - Develop and implementcorrective and preventive action plans based on RCA findings.

7. **Continuous Improvement:**

   - Identifyopportunities for process improvements and contribute to the development ofstrategies to enhance efficiency and effectiveness.

   - Monitor industrytrends and best practices to ensure the organization remains compliant andcompetitive.

   - Foster a culture ofcontinuous improvement and quality excellence within the team.

8. **Compliance and Documentation:**

9. **Collaboration andCommunication:**

   - Work closely withcross-functional teams, including quality assurance, production, regulatoryaffairs, and R&D, to ensure alignment and collaboration.

   - Communicateeffectively with internal and external stakeholders to provide updates andobtain necessary approvals.

10. **Training and Development:**

    - Providetraining and mentorship to team members on complaint handling, investigationtechniques, and root cause analysis.

    - Stay updatedwith industry developments and regulatory changes to ensure the team isknowledgeable and compliant.